Dear Spa Guests:
Our spa has implemented some changes in response to the COVID-19 Pandemic shutdowns. Our industry has been debilitated and impacted in an unprecedented way. In our fight to survive and thrive, we will need to create some necessary changes in our operations due to many factors like:
- The long duration of time since a price increase has been calculated
- The critical pandemic financial crisis our salon industry has endured
- The dramatically high costs of PPE for our staff to follow legal guidelines
- The costs of other protective gear, provided complimentary for our guests to be safe
- The Government mandates to slow down and spread out all appointments.
Therefore, it will take longer to get every guest in. The appointment spots will be incredibly limited and considered premium over the first few months as we acclimate back to our original speed. We’ll change our cancellation/no-show policies to ensure that there isn’t any wasted time. Our team will strive to work extra hours to be as accommodating as possible. We will have to spread out our teams into two groups in case of anyone getting sick. This will cause a delay in getting you in right away. Please review our print outs and refer to our Facebook page for our revised cancellation, no show policies. Our guarantee policy will stay the same. We will always pursue excellence in our services to you.
Our spa will be implementing a price increase to balance our expenses as of June 15, 2020. Due to the speed of the pandemic and heightened, immediate costs, we have not printed the new prices in a formal brochure yet, but we will have temporary printed flyers in the meantime for your review. Please note that our team always strives to be thoughtful and trustworthy to our guests, therefore, please discuss all services and fees prior to your service. Your service provider will discuss and inform you of the final cost, if need be. If there needs to be a different price for your budget then we can alter the service to fit or discuss other options. Please note, we are no longer accepting the Way Spa gift cards, these cards will be phased out as of June 30, 2020. However, the Dolce Bella Spa gift cards, available to purchase at our spa, and online – on our website or App.
We want to thank you for your support, patience and understanding. As a gift, we have given you a $25 gift certificate to use from the dates of July 1, 2020 to September 15th, 2020. You mean so much to us and we will continue to fight to be your community spa.