Please arrive 10-15 Minutes prior to your scheduled appointment. This will allow time for our therapists to prepare you for your treatment and for you to complete any necessary paperwork.
If you are new to Dolce Bella Spa, you will be asked to fill out a confidential client medical history form. This form provides our therapists with the information needed to administer the treatments safely and without complication. Conditions such as pregnancy (or the possibility thereof), recent surgery or various other conditions can conflict with certain treatments and it is in your best interest to complete the necessary medical history form All information collected is strictly confidential and is only shared with the therapists who will be performing your treatment.
We cannot guarantee requests for individual therapists; however, we will make every attempt to honour your preferences.
We provide appropriate spa wear for your treatments or services, and locker rooms for both men and women. Our spa protocol requires full draping of guests during any body treatment or massage therapy.
All clients must be at least 16 years of age to receive treatments unless accompanied by an adult.
Dolce Bella Spa is a place for you to relax and enjoy personal care and attention. For the safety and enjoyment of our guests, we ask that you do not bring children into the spa area.
At the Dolce Bella Spa, we always validate our gift cards for the original purchase price. You can purchase our gift cards online via our website or at the spa. Dolce Bella Spa gift cards are great ideas for any occasion. Our gift cards never expired, but prices and packages are subject to change. In the event of price change or change of packages available, the redemption of the gift card will be at the original purchase amount. Any increase will be due at the time of the gift card is redeemed. Gift cards are always accepted at face value. Gift cards are non-refundable and have no cash value. Gift cards may be used towards any treatment, service, gratuity or product at Dolce Bella Spa. If used for a Registered Massage (RMT), a medical receipt will not be issued. Lost, misplaced or stolen gift cards are not refundable or replaceable. Please note that Wayspa gift cards are not accepted at Dolce Bella Spa.
We understand that there may be occasion where you are not able to keep a scheduled appointment. All we ask is that you kindly contact our Guest Services staff to make alternate arrangements within the time frame requested below. Please keep in mind that “No-shows” or last minute cancellations leave our technicians and therapists with empty appointment times and we may have had to turn away other guests that could have enjoyed that appointment. Failure to show, or cancellation with less than 48 hours, will result in 50% of the service price plus applicable taxes being charged. We will be happy to reschedule your appointment for you. Call Us at 613 544-1166 or Contact Us here.
All gift cards, gift certificates, products, service purchases, series and packages are non-refundable. We do not provide refunds for spa services or packages; the sole remedy is providing a complimentary follow-up service. We allow a 7 days of the original purchase date for a replacement or refund, on all unopened products with the original receipt. However, during the COVID-19 Pandemic, we will not be accepting returns of any kind. We do not allow the third party sale of our gift cards. All funds are in Canadian dollars.
Failure to show, or cancellation with less than the below mentioned time frames, will result in 50% of the service price plus applicable taxes being charged. We will be happy to reschedule your appointment for you. Call Us at 613 544-1166 or Contact Us
All Prices are subject to change without notification. HST and gratuity for services are not included in spa prices.
Please remember to turn off cell phones, pagers and personal music systems before entering the spa area.