FAQ’s

Where are you located?

Dolce Bella Spa is located in the historic Old Woolen Mill, on the shores of the Cataraqui River.

Cataraqui is an Aboriginal word meaning “water over rocks”; an ideal theme for our spa. Although only about a half mile from downtown Kingston, the beautiful and serene waterfront surroundings make it feel like you are miles away. Across the river you will find the Royal Military College (Canada’s West Point) as well as Fort Henry, a National Historic site.  During summer months you can often see the Rowing Club members practicing along the river, and sailboats drifting into the bay.

An abundance of free parking ensures that your relaxation begins from the moment you arrive.

Do you accommodate wedding parties?

Wedding parties are routinely welcomed at Dolce Bella Spa. Due to the importance of availability for scheduling groups, please leave adequate time to book and confirm your date.

The size of the group we can accommodate is dependent on the number of services each person wishes to receive, and how much in advance you schedule your day.

Customary services for weddings are manicures, pedicures, waxing and the perfect hairstyle. It is strongly suggested that you book at least one trial appointment well in advance of your wedding day. Trials are booked to ensure that you get exactly what you are looking for, and that you have no worries on your special day.

If you could experience luxurious services and relaxing ambiance with the perfect view… Would you deny yourself the indulgence?

How do I book a spa package or service?

Simply give us a call, and one of our Guest Managers will help you to decide which services are perfect for you. Our Guest Managers will then work out a schedule to begin your pampering. You can also now book online!

What do your spa packages consist of?

Our Guest Managers have been trained to assist in planning your perfect spa day whilst keeping your choices within the cost of your spa budget or gift certificate. If you so desire, additional services can be added to enhance your day.

Is there any deposit required to book a package?

We require a credit card number at the time of booking to confirm your reservation.

We also require the courtesy of a 72-hour cancelation notice on all spa packages and group bookings, and 24 hours notice on all spa services. Any missed appointments, or appointments canceled less than 24 hours in advance, will be charged 50% of the treatment or package cost.

How far in advance do I have to book?

Some days are more popular than others, in some cases we require 4-6 weeks advance booking, but at times you’re able to schedule with in the week.

It is best to book your spa experience as soon as your plans for pampering have been made. We do have cancelations from time to time, and we maintain a computerized “wait list”. You are welcome to place your name on our wait list at any time if you are unable to make an appointment within the time frame you were looking for.

Do your prices include tax?

All of our prices are quoted in Canadian dollars. Taxes, where applicable, are extra.

What forms of payment do you accept?

US currency accepted at par.

We also accept: Visa, MasterCard, American Express, Direct Payment and Cash.