About Dolce Bella Spa

Mission Statement

At Dolce Bella Spa, the genuine care and comfort of our guests is our highest priority. We pledge to provide the finest in service and facility. A warm, relaxed, yet refined ambience awaits.

The Dolce Bella Spa experience enlivens the senses, instills well-being and fulfills even the unexpressed wishes and needs of our guest.

Quality Policy

Our guests are our first priority and our goal is to deliver service beyond their expectations. We want to empower our guests with product knowledge to properly take care of their skin care needs. All employees are responsible to maintain the highest standards to ensure they meet Dolce Bella Spa quality requirements.

The Basics

Hours of Operation

*Sunday & Monday Closed
Tuesday 9am – 5pm
Wednesday 9am – 6pm
Thursday 9am – 8pm
Friday 9am – 6pm
Saturday 9am – 5pm

Appointments & Reservations

Although not mandatory and “walk-ins” are always welcome, reservations are strongly recommended. You can make an appointment for your services by calling us at 613.544.1166 or toll free from anywhere in the US or Canada at 1.877.424.4417. One of our guest managers will be happy to assist you.

Spa/Salon services with a value of $100 or more require either a Gift Certificate number or a valid credit card number at the time of booking. To avoid cancellation charges (50% of the value of the scheduled services), please notify us of any cancellation no less than 72 hours for spa packages or group bookings, and 24 hours for all spa services.

Spa Etiquette

Upon Arrival

Please arrive 15 Minutes prior to your scheduled appointment. This will allow time for our therapists to prepare you for your treatment and for you to complete any necessary paperwork.

Dolce Bella Spa Client Medical History Form

If you are new to Dolce Bella Spa, you will be asked to fill out a confidential client medical history form. This form provides our therapists with the information needed to administer the treatments safely and without complication. Conditions such as pregnancy (or the possibility thereof), recent surgery or various other conditions can conflict with certain treatments and it is in your best interest to complete the necessary medical history form All information collected is strictly confidential and is only shared with the therapists who will be performing your treatment.

Our Staff

We cannot guarantee requests for individual therapists; however, we will make every attempt to honor your preferences.

Attire

We provide appropriate spa wear for your treatments or services, and locker rooms for both men and women. Our spa protocol requires full draping of guests during any body treatment or massage therapy.

Age Requirements

All clients must be at least 16 years of age to receive treatments unless accompanied by an adult.

Children

Dolce Bella Spa is a place for you to relax and enjoy personal care and attention. For the safety and enjoyment of our guests, we ask that you do not bring children into the spa area.

Cancelations

We request the courtesy of a 72 hour cancelation notice on all spa packages and group bookings and 24 hours notice on all spa services. Any missed appointments, or appointments canceled less than 24 hours in advance will be charged 50% of the treatment or package rate.

Arriving Late

Late arrivals may require us to cancel or reduce the length of treatment with full charges applied. This policy has been established to ensure that subsequent treatment times are not affected by a previous late arrival. We appreciate your co-operation and understanding in regards to this policy.

No Shows

Clients who fail to show for a service will be asked to provide 50% of payment upfront when they are booking their next service no exceptions will be provided.

All Prices are subject to change without notification.

Please remember to turn off cell phones, pagers and personal music systems before entering the spa area.